{"id":41030,"date":"2026-06-11T11:24:09","date_gmt":"2026-06-11T10:24:09","guid":{"rendered":"https:\/\/g-rexmarket.com\/?page_id=41030"},"modified":"2026-06-12T11:44:19","modified_gmt":"2026-06-12T10:44:19","slug":"condition-general-de-vente","status":"publish","type":"page","link":"https:\/\/g-rexmarket.com\/fr_fr\/condition-general-de-vente\/","title":{"rendered":"Condition General de Vente"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"41030\" class=\"elementor elementor-41030\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf645ba e-con-full wd-section-stretch e-flex e-con e-parent\" data-id=\"cf645ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3554c17 elementor-widget__width-inherit 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0.13);\n    border-radius: 17px;\n    background: rgba(255, 255, 255, 0.1);\n  }\n\n  .grex-cgv-full-contact-item strong {\n    display: block;\n    margin-bottom: 4px;\n    color: #ffffff;\n  }\n\n  .grex-cgv-full-section,\n  .grex-cgv-full-contact {\n    scroll-margin-top: 30px;\n  }\n\n  @media (max-width: 1050px) {\n    .grex-cgv-full-layout {\n      grid-template-columns: 1fr;\n    }\n\n    .grex-cgv-full-sidebar {\n      position: relative;\n      top: 0;\n      display: grid;\n      grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));\n      gap: 7px;\n    }\n\n    .grex-cgv-full-sidebar h3 {\n      grid-column: 1 \/ -1;\n      margin-bottom: 8px;\n    }\n\n    .grex-cgv-full-sidebar a {\n      margin: 0;\n    }\n  }\n\n  @media (max-width: 700px) {\n    .grex-cgv-full {\n      padding: 24px 12px;\n    }\n\n    .grex-cgv-full-hero {\n      padding: 38px 22px;\n      border-radius: 24px;\n    }\n\n    .grex-cgv-full-hero::before {\n      inset: 10px;\n    }\n\n    .grex-cgv-full-section,\n    .grex-cgv-full-intro {\n      padding: 22px 18px;\n      border-radius: 21px;\n    }\n\n    .grex-cgv-full-sidebar {\n      display: block;\n      padding: 18px;\n    }\n\n    .grex-cgv-full-sidebar a {\n      margin-bottom: 5px;\n    }\n  }\n\n  @media (max-width: 480px) {\n    .grex-cgv-full {\n      padding: 20px 8px;\n    }\n\n    .grex-cgv-full-hero {\n      padding: 34px 18px;\n      border-radius: 20px;\n    }\n\n    .grex-cgv-full-badge {\n      padding: 8px 13px;\n      font-size: 12px;\n    }\n\n    .grex-cgv-full-intro,\n    .grex-cgv-full-section {\n      padding: 20px 15px;\n    }\n\n    .grex-cgv-full-pill {\n      width: 100%;\n      justify-content: center;\n      text-align: center;\n    }\n\n    .grex-cgv-full-contact {\n      padding: 25px 17px;\n      border-radius: 22px;\n    }\n\n    .grex-cgv-full-alert,\n    .grex-cgv-full-warning {\n      padding: 16px;\n    }\n  }\n<\/style>\n\n<section class=\"grex-cgv-full\">\n  <div class=\"grex-cgv-full-container\">\n\n```\n<header class=\"grex-cgv-full-hero\">\n  <div class=\"grex-cgv-full-badge\">\n    Grex Market \u2014 Informations clients\n  <\/div>\n\n  <h1>Conditions G\u00e9n\u00e9rales de Vente<\/h1>\n\n  <p>\n    Bienvenue sur Grex Market. Cette page pr\u00e9sente les conditions\n    applicables aux commandes, paiements, livraisons, retours,\n    garanties et relations commerciales effectu\u00e9es sur notre\n    plateforme.\n  <\/p>\n<\/header>\n\n<section class=\"grex-cgv-full-intro\">\n  <p>\n    Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente ont pour objectif\n    d\u2019expliquer de mani\u00e8re claire le fonctionnement des achats\n    effectu\u00e9s sur <strong>www.g-rexmarket.com<\/strong>. En passant\n    une commande sur Grex Market, le client reconna\u00eet avoir pris\n    connaissance des pr\u00e9sentes conditions et les accepter.\n  <\/p>\n\n  <div class=\"grex-cgv-full-pill-row\">\n    <span class=\"grex-cgv-full-pill\">Produits s\u00e9lectionn\u00e9s<\/span>\n    <span class=\"grex-cgv-full-pill\">Paiement s\u00e9curis\u00e9<\/span>\n    <span class=\"grex-cgv-full-pill\">Assistance WhatsApp<\/span>\n    <span class=\"grex-cgv-full-pill\">\n      Livraison selon disponibilit\u00e9\n    <\/span>\n  <\/div>\n<\/section>\n\n<div class=\"grex-cgv-full-layout\">\n\n  <aside class=\"grex-cgv-full-sidebar\">\n    <h3>Sommaire<\/h3>\n\n    <a href=\"#presentation\">1. Pr\u00e9sentation<\/a>\n    <a href=\"#produits\">2. Produits et disponibilit\u00e9<\/a>\n    <a href=\"#commande\">3. Passer une commande<\/a>\n    <a href=\"#prix\">4. Prix et offres<\/a>\n    <a href=\"#paiement\">5. Paiement<\/a>\n    <a href=\"#livraison\">6. Livraison<\/a>\n    <a href=\"#verification\">7. V\u00e9rification \u00e0 la r\u00e9ception<\/a>\n    <a href=\"#retours\">8. Retours et r\u00e9clamations<\/a>\n    <a href=\"#garantie\">9. Garantie<\/a>\n    <a href=\"#partenaires\">10. Produits partenaires<\/a>\n    <a href=\"#responsabilite\">11. Responsabilit\u00e9<\/a>\n    <a href=\"#confidentialite\">12. Confidentialit\u00e9<\/a>\n    <a href=\"#contact\">13. Contact<\/a>\n  <\/aside>\n\n  <main class=\"grex-cgv-full-content\">\n\n    <article class=\"grex-cgv-full-section\" id=\"presentation\">\n      <h2>1. <span>Pr\u00e9sentation<\/span> de Grex Market<\/h2>\n\n      <p>\n        Grex Market est une marketplace en ligne qui permet aux\n        clients de d\u00e9couvrir, comparer et commander diff\u00e9rents\n        types de produits dans plusieurs cat\u00e9gories : \u00e9lectronique,\n        t\u00e9l\u00e9phones, accessoires, \u00e9lectrom\u00e9nager, maison, bureau,\n        outils, \u00e9nergie solaire, beaut\u00e9, bien-\u00eatre et autres\n        cat\u00e9gories pouvant \u00eatre ajout\u00e9es progressivement.\n      <\/p>\n\n      <p>\n        La plateforme peut proposer des produits appartenant \u00e0\n        Grex Market, \u00e0 ses partenaires, fournisseurs, boutiques,\n        distributeurs ou marques collaborant avec la marketplace.\n      <\/p>\n    <\/article>\n\n    <article class=\"grex-cgv-full-section\" id=\"produits\">\n      <h2>\n        2. Produits, descriptions et\n        <span>disponibilit\u00e9<\/span>\n      <\/h2>\n\n      <p>\n        Grex Market s\u2019efforce de pr\u00e9senter les produits avec des\n        informations claires : nom, prix, images, caract\u00e9ristiques,\n        conditions de garantie et disponibilit\u00e9 lorsque ces\n        informations sont fournies.\n      <\/p>\n\n      <p>\n        Toutefois, certains produits peuvent \u00eatre disponibles en\n        quantit\u00e9 limit\u00e9e ou d\u00e9pendre du stock de nos partenaires et\n        fournisseurs. Une commande peut donc \u00eatre confirm\u00e9e,\n        modifi\u00e9e ou annul\u00e9e si le produit devient indisponible.\n      <\/p>\n\n      <div class=\"grex-cgv-full-warning\">\n        <strong>Important :<\/strong> avant validation finale, notre\n        \u00e9quipe peut contacter le client pour confirmer la\n        disponibilit\u00e9 du produit, le prix, le mode de paiement et\n        les conditions de livraison.\n      <\/div>\n    <\/article>\n\n    <article class=\"grex-cgv-full-section\" id=\"commande\">\n      <h2>3. Comment <span>passer une commande<\/span><\/h2>\n\n      <p>\n        Le client peut passer une commande directement sur le site\n        ou contacter Grex Market via WhatsApp pour obtenir plus\n        d\u2019informations sur un produit.\n      <\/p>\n\n      <h3>Le processus g\u00e9n\u00e9ral<\/h3>\n\n      <ul>\n        <li>Le client choisit un produit sur la plateforme.<\/li>\n        <li>\n          Il ajoute le produit au panier ou contacte l\u2019\u00e9quipe\n          Grex Market.\n        <\/li>\n        <li>\n          Grex Market v\u00e9rifie la disponibilit\u00e9 du produit si\n          n\u00e9cessaire.\n        <\/li>\n        <li>\n          Le client re\u00e7oit les informations li\u00e9es au paiement et \u00e0\n          la livraison.\n        <\/li>\n        <li>\n          La commande est confirm\u00e9e apr\u00e8s validation des\n          informations n\u00e9cessaires.\n        <\/li>\n      <\/ul>\n    <\/article>\n\n    <article class=\"grex-cgv-full-section\" id=\"prix\">\n      <h2>\n        4. Prix, promotions et <span>offres sp\u00e9ciales<\/span>\n      <\/h2>\n\n      <p>\n        Les prix affich\u00e9s sur Grex Market sont indiqu\u00e9s en francs\n        CFA, sauf indication contraire. Ils peuvent varier selon\n        le produit, le fournisseur, la disponibilit\u00e9, les\n        promotions, les frais de livraison ou les conditions\n        particuli\u00e8res d\u2019une offre.\n      <\/p>\n\n      <p>\n        Les promotions sont valables uniquement pendant la p\u00e9riode\n        indiqu\u00e9e ou dans la limite du stock disponible. Grex Market\n        se r\u00e9serve le droit de corriger une erreur de prix manifeste\n        avant la validation d\u00e9finitive de la commande.\n      <\/p>\n    <\/article>\n\n    <article class=\"grex-cgv-full-section\" id=\"paiement\">\n      <h2>5. Modes de <span>paiement<\/span><\/h2>\n\n      <p>\n        Les modes de paiement accept\u00e9s peuvent varier selon le\n        produit, la ville, le partenaire ou les conditions de\n        livraison.\n      <\/p>\n\n      <h3>Les paiements peuvent inclure :<\/h3>\n\n      <ul>\n        <li>\n          Paiement \u00e0 la livraison lorsque ce service est disponible.\n        <\/li>\n        <li>\n          Paiement Mobile Money selon les instructions communiqu\u00e9es\n          par Grex Market.\n        <\/li>\n        <li>\n          Paiement partiel ou avance pour certaines commandes\n          sp\u00e9cifiques.\n        <\/li>\n        <li>\n          Paiement complet avant livraison pour certains produits\n          ou certaines localit\u00e9s.\n        <\/li>\n      <\/ul>\n\n      <div class=\"grex-cgv-full-alert\">\n        Pour \u00e9viter toute confusion, le client doit toujours\n        effectuer ses paiements uniquement via les canaux\n        officiellement communiqu\u00e9s par Grex Market.\n      <\/div>\n    <\/article>\n\n    <article class=\"grex-cgv-full-section\" id=\"livraison\">\n      <h2>6. Conditions de <span>livraison<\/span><\/h2>\n\n      <p>\n        Grex Market organise ou facilite la livraison des commandes\n        selon la ville, le type de produit, la disponibilit\u00e9 du\n        stock et les partenaires logistiques disponibles.\n      <\/p>\n\n      <p>\n        Les d\u00e9lais de livraison sont communiqu\u00e9s au client apr\u00e8s\n        confirmation de la commande. Ils peuvent varier en fonction\n        de la localit\u00e9, du volume du produit, des conditions\n        logistiques ou de circonstances ind\u00e9pendantes de notre\n        volont\u00e9.\n      <\/p>\n\n      <h3>Livraison possible selon les cas :<\/h3>\n\n      <ul>\n        <li>Livraison \u00e0 domicile dans certaines zones couvertes.<\/li>\n        <li>\n          Retrait ou point de rendez-vous selon accord pr\u00e9alable.\n        <\/li>\n        <li>\n          Livraison par un partenaire logistique pour certaines\n          localit\u00e9s.\n        <\/li>\n      <\/ul>\n    <\/article>\n\n    <article class=\"grex-cgv-full-section\" id=\"verification\">\n      <h2>\n        7. V\u00e9rification du produit \u00e0 la <span>r\u00e9ception<\/span>\n      <\/h2>\n\n      <p>\n        \u00c0 la r\u00e9ception de la commande, le client est invit\u00e9 \u00e0\n        v\u00e9rifier imm\u00e9diatement l\u2019\u00e9tat du produit, sa conformit\u00e9,\n        ses accessoires \u00e9ventuels et son bon fonctionnement\n        apparent.\n      <\/p>\n\n      <p>\n        Toute anomalie visible, tout produit endommag\u00e9, article\n        incomplet ou non conforme doit \u00eatre signal\u00e9 rapidement \u00e0\n        l\u2019\u00e9quipe Grex Market, avec des photos ou d\u2019autres preuves si\n        n\u00e9cessaire.\n      <\/p>\n    <\/article>\n\n    <article class=\"grex-cgv-full-section\" id=\"retours\">\n      <h2>\n        8. Retours, \u00e9changes et <span>r\u00e9clamations<\/span>\n      <\/h2>\n\n      <p>\n        Les demandes de retour, d\u2019\u00e9change ou de r\u00e9clamation sont\n        \u00e9tudi\u00e9es au cas par cas selon la nature du produit, son\n        \u00e9tat, le d\u00e9lai de r\u00e9clamation, les conditions du fournisseur\n        et les r\u00e8gles de garantie applicables.\n      <\/p>\n\n      <h3>Une demande peut \u00eatre refus\u00e9e si :<\/h3>\n\n      <ul>\n        <li>\n          Le produit a \u00e9t\u00e9 utilis\u00e9 de mani\u00e8re inappropri\u00e9e.\n        <\/li>\n        <li>\n          Le produit est retourn\u00e9 incomplet, cass\u00e9 ou modifi\u00e9.\n        <\/li>\n        <li>\n          Le d\u00e9lai raisonnable de r\u00e9clamation est d\u00e9pass\u00e9.\n        <\/li>\n        <li>\n          Le probl\u00e8me ne rel\u00e8ve pas d\u2019un d\u00e9faut du produit.\n        <\/li>\n      <\/ul>\n    <\/article>\n\n    <article class=\"grex-cgv-full-section\" id=\"garantie\">\n      <h2>9. <span>Garantie<\/span> des produits<\/h2>\n\n      <p>\n        Certains produits vendus sur Grex Market peuvent b\u00e9n\u00e9ficier\n        d\u2019une garantie. La dur\u00e9e et les conditions de garantie\n        varient selon le produit, la marque, le fournisseur ou le\n        partenaire concern\u00e9.\n      <\/p>\n\n      <p>\n        Lorsqu\u2019une garantie est applicable, elle est indiqu\u00e9e sur\n        la fiche produit, la facture ou le re\u00e7u, ou communiqu\u00e9e au\n        client lors de la confirmation de la commande.\n      <\/p>\n\n      <div class=\"grex-cgv-full-warning\">\n        La garantie ne couvre g\u00e9n\u00e9ralement pas les dommages caus\u00e9s\n        par une mauvaise utilisation, une chute, une manipulation\n        incorrecte, une installation non conforme ou une\n        intervention non autoris\u00e9e.\n      <\/div>\n    <\/article>\n\n    <article class=\"grex-cgv-full-section\" id=\"partenaires\">\n      <h2>\n        10. Produits de <span>partenaires<\/span> et fournisseurs\n      <\/h2>\n\n      <p>\n        Grex Market peut pr\u00e9senter sur sa plateforme des produits\n        propos\u00e9s par des partenaires, boutiques, fournisseurs,\n        distributeurs ou marques externes. Dans ce cas, certaines\n        informations comme la disponibilit\u00e9, la garantie, les\n        d\u00e9lais ou les conditions particuli\u00e8res peuvent d\u00e9pendre du\n        partenaire concern\u00e9.\n      <\/p>\n\n      <p>\n        Grex Market s\u2019engage \u00e0 faciliter la communication entre le\n        client et le partenaire afin de favoriser une exp\u00e9rience\n        d\u2019achat claire, professionnelle et fiable.\n      <\/p>\n    <\/article>\n\n    <article class=\"grex-cgv-full-section\" id=\"responsabilite\">\n      <h2>11. Limitation de <span>responsabilit\u00e9<\/span><\/h2>\n\n      <p>\n        Grex Market s\u2019efforce de maintenir les informations du site\n        \u00e0 jour. Cependant, des erreurs, retards, indisponibilit\u00e9s ou\n        modifications peuvent survenir, notamment lorsque les\n        informations proviennent de partenaires ou de fournisseurs\n        externes.\n      <\/p>\n\n      <p>\n        Grex Market ne saurait \u00eatre tenu responsable des dommages\n        r\u00e9sultant d\u2019une mauvaise utilisation du site, d\u2019une\n        interruption technique, d\u2019une intrusion frauduleuse, d\u2019une\n        information communiqu\u00e9e par un tiers non autoris\u00e9 ou d\u2019une\n        utilisation abusive de l\u2019identit\u00e9 de Grex Market.\n      <\/p>\n\n      <div class=\"grex-cgv-full-alert\">\n        Les clients sont invit\u00e9s \u00e0 v\u00e9rifier que toute communication,\n        tout paiement ou toute confirmation provient bien des canaux\n        officiels de Grex Market.\n      <\/div>\n    <\/article>\n\n    <article class=\"grex-cgv-full-section\" id=\"confidentialite\">\n      <h2>\n        12. Donn\u00e9es personnelles et\n        <span>confidentialit\u00e9<\/span>\n      <\/h2>\n\n      <p>\n        Les informations fournies par le client lors d\u2019une commande\n        ou d\u2019une demande de contact sont utilis\u00e9es pour traiter la\n        demande, confirmer la commande, organiser la livraison,\n        assurer le service client ou am\u00e9liorer l\u2019exp\u00e9rience\n        utilisateur.\n      <\/p>\n\n      <p>\n        Grex Market s\u2019engage \u00e0 traiter ces informations avec s\u00e9rieux\n        et \u00e0 ne pas les utiliser de mani\u00e8re abusive.\n      <\/p>\n    <\/article>\n\n    <section class=\"grex-cgv-full-contact\" id=\"contact\">\n      <h2>Besoin d\u2019aide ? Contactez Grex Market<\/h2>\n\n      <p>\n        Pour toute question concernant une commande, un produit, un\n        partenariat, une livraison ou une r\u00e9clamation, vous pouvez\n        contacter notre \u00e9quipe.\n      <\/p>\n\n      <div class=\"grex-cgv-full-contact-grid\">\n        <div class=\"grex-cgv-full-contact-item\">\n          <strong>Site web<\/strong>\n          <a href=\"https:\/\/g-rexmarket.com\/fr_fr\/\">\n            www.g-rexmarket.com\n          <\/a>\n        <\/div>\n\n        <div class=\"grex-cgv-full-contact-item\">\n          <strong>WhatsApp<\/strong>\n          <a href=\"https:\/\/wa.me\/237683314673\">\n            +237 6 83 31 46 73\n          <\/a>\n        <\/div>\n\n        <div class=\"grex-cgv-full-contact-item\">\n          <strong>Email<\/strong>\n          <a href=\"mailto:grexmarket@gmail.com\">\n            grexmarket@gmail.com\n          <\/a>\n        <\/div>\n      <\/div>\n\n      <p>\n        <strong>Grex Market \u2014 Achetez mieux, vivez mieux.<\/strong>\n      <\/p>\n    <\/section>\n\n  <\/main>\n<\/div>\n```\n\n  <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00ab\u00a0` Grex Market \u2014 Informations clients Conditions G\u00e9n\u00e9rales de Vente Bienvenue sur Grex Market. Cette page pr\u00e9sente les conditions applicables<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_mbp_gutenberg_autopost":false,"footnotes":""},"class_list":["post-41030","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"D\u00e9couvrez les Conditions G\u00e9n\u00e9rales de Vente de Grex Market : disponibilit\u00e9, paiement, livraison, retours et garantie pour des achats en toute s\u00e9r\u00e9nit\u00e9.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/g-rexmarket.com\/fr_fr\/condition-general-de-vente\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"fr_FR\" \/>\n\t\t<meta property=\"og:site_name\" content=\"G-rex Market -\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Condition General de Vente - 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