{"id":29,"date":"2025-01-14T12:03:05","date_gmt":"2025-01-14T12:03:05","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/marketplace2-elementor\/?page_id=29"},"modified":"2026-06-14T15:24:59","modified_gmt":"2026-06-14T14:24:59","slug":"faqs","status":"publish","type":"page","link":"https:\/\/g-rexmarket.com\/fr_fr\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29\" class=\"elementor elementor-29\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-e7b38d1 e-flex e-con-boxed e-con e-parent\" data-id=\"e7b38d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-int-elem-opt-off-canvas-column-css\" href=\"https:\/\/g-rexmarket.com\/wp-content\/themes\/woodmart-1\/css\/parts\/int-elem-opt-off-canvas-column.min.css?ver=8.1.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-int-elem-opt-sticky-column-css\" href=\"https:\/\/g-rexmarket.com\/wp-content\/themes\/woodmart-1\/css\/parts\/int-elem-opt-sticky-column.min.css?ver=8.1.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t<div class=\"wd-sticky-container-lg elementor-element elementor-element-237ec39 e-con-full wd-col-offcanvas-md-sm wd-col-offcanvas-sm e-flex wd-alignment-left e-con e-child\" data-id=\"237ec39\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-348d03e ha-has-bg-overlay elementor-widget elementor-widget-wd_mega_menu\" data-id=\"348d03e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu\">\n\t\t\t\t\t\t<ul id=\"menu-sidebar-menu-marketplace-2\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-32381\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-32381 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/g-rexmarket.com\/fr_fr\/suivi-de-commande\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Suivi de commande<\/span><\/a><\/li>\n<li id=\"menu-item-32380\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-32380 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/g-rexmarket.com\/fr_fr\/apropos\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Apropos<\/span><\/a><\/li>\n<li id=\"menu-item-32383\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-32383 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/g-rexmarket.com\/fr_fr\/faqs\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">FAQs<\/span><\/a><\/li>\n<li id=\"menu-item-32384\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-32384 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/g-rexmarket.com\/fr_fr\/nos-partenaire\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Nos Partenaire<\/span><\/a><\/li>\n<li id=\"menu-item-32341\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-32341 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/g-rexmarket.com\/fr_fr\/devenez-partenaire\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Devenez Partenaire<\/span><\/a><\/li>\n<li id=\"menu-item-32338\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-32338 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/g-rexmarket.com\/fr_fr\/contact\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a7a663 e-con-full wd-col-content-md-sm wd-col-content-sm e-flex e-con e-child\" data-id=\"0a7a663\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-02b7dc7 e-con-full e-flex e-con e-child\" data-id=\"02b7dc7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d45bc7b elementor-hidden-desktop elementor-widget elementor-widget-wd_builder_off_canvas_column_btn\" data-id=\"d45bc7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0}\" data-widget_type=\"wd_builder_off_canvas_column_btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-off-canvas-btn wd-action-btn wd-style-text wd-burger-icon\">\n\t\t\t<a href=\"#\" rel=\"nofollow\">\n\t\t\t\t\t\t\t\tShow sidebar\t\t\t<\/a>\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-sidebar-opener wd-show-on-scroll wd-action-btn wd-style-icon wd-burger-icon\">\n\t\t\t\t<a href=\"#\" rel=\"nofollow\">\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f20379 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"1f20379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Bienvenue dans la FAQ Grex Market. Vous trouverez ici les r\u00e9ponses aux principales questions concernant nos produits, commandes, paiements, livraisons, garanties, retours et partenariats.<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a05681f ha-has-bg-overlay elementor-widget elementor-widget-wd_accordion\" data-id=\"a05681f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-border-off wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"all_closed\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\u00c0 propos de Grex Market, Qu\u2019est-ce que Grex Market ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Grex Market est une marketplace en ligne qui permet aux clients de d\u00e9couvrir et commander diff\u00e9rents types de produits : t\u00e9l\u00e9phones, accessoires, ordinateurs, \u00e9quipements \u00e9lectroniques, \u00e9lectrom\u00e9nager, \u00e9nergie, bien-\u00eatre, s\u00e9curit\u00e9 et bien plus encore.<\/p><p class=\"isSelectedEnd\">Notre objectif est de rendre l\u2019achat en ligne plus simple, plus clair et plus rassurant.<\/p><h3>Grex Market vend-il ses propres produits ?<\/h3><p class=\"isSelectedEnd\">Grex Market peut proposer ses propres produits ainsi que des articles provenant de boutiques, fournisseurs, distributeurs et partenaires s\u00e9lectionn\u00e9s.<\/p><h3>O\u00f9 puis-je consulter les produits disponibles ?<\/h3><p class=\"isSelectedEnd\">Vous pouvez d\u00e9couvrir nos produits directement sur notre site :<\/p><p class=\"isSelectedEnd\"><a href=\"http:\/\/www.g-rexmarket.com\">www.g-rexmarket.com<\/a><\/p><p class=\"isSelectedEnd\">Vous pouvez aussi nous envoyer le nom ou la photo du produit recherch\u00e9 sur WhatsApp.<\/p><h3>Puis-je demander un produit qui n\u2019est pas encore sur le site ?<\/h3><p>Oui. Envoyez-nous le nom, la r\u00e9f\u00e9rence ou la photo du produit. Notre \u00e9quipe v\u00e9rifiera s\u2019il peut \u00eatre obtenu aupr\u00e8s de nos partenaires.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tProduits et disponibilit\u00e9\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3>Les produits affich\u00e9s sont-ils toujours disponibles ?<\/h3><p class=\"isSelectedEnd\">La disponibilit\u00e9 peut varier selon le stock, le fournisseur et la demande. Nous vous conseillons de confirmer la disponibilit\u00e9 avant de payer, surtout pour les produits en quantit\u00e9 limit\u00e9e.<\/p><h3>Les produits sont-ils neufs ?<\/h3><p class=\"isSelectedEnd\">Sauf indication contraire, les produits propos\u00e9s sont pr\u00e9sent\u00e9s comme neufs. Si un produit est reconditionn\u00e9, d\u2019occasion ou pr\u00e9sente une condition particuli\u00e8re, cela doit \u00eatre pr\u00e9cis\u00e9 dans sa description.<\/p><h3>Les caract\u00e9ristiques affich\u00e9es sont-elles exactes ?<\/h3><p class=\"isSelectedEnd\">Grex Market fait le maximum pour fournir des informations pr\u00e9cises. Cependant, certaines caract\u00e9ristiques peuvent varier selon le mod\u00e8le ou le fournisseur.<\/p><p class=\"isSelectedEnd\">En cas de doute, contactez-nous avant de commander.<\/p><h3>Les photos repr\u00e9sentent-elles exactement le produit livr\u00e9 ?<\/h3><p class=\"isSelectedEnd\">Les photos servent \u00e0 pr\u00e9senter le produit. De petites diff\u00e9rences de couleur, d\u2019emballage ou de design peuvent exister selon la version disponible.<\/p><p class=\"isSelectedEnd\">Pour les produits sensibles, vous pouvez demander une confirmation ou une photo r\u00e9elle avant achat.<\/p><h3>Puis-je comparer plusieurs produits avant de choisir ?<\/h3><p class=\"isSelectedEnd\">Oui. Notre \u00e9quipe peut vous aider \u00e0 comparer les produits selon :<\/p><ul data-spread=\"false\"><li>votre budget ;<\/li><li>votre utilisation ;<\/li><li>les caract\u00e9ristiques recherch\u00e9es ;<\/li><li>la garantie ;<\/li><li>la disponibilit\u00e9.<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"2\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCommandes\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3>Comment passer une commande ?<\/h3><p class=\"isSelectedEnd\">Pour commander :<\/p><ol start=\"1\" data-spread=\"false\"><li>choisissez votre produit ;<\/li><li>ajoutez-le au panier ;<\/li><li>renseignez vos coordonn\u00e9es ;<\/li><li>indiquez votre adresse ou votre zone de livraison ;<\/li><li>choisissez le mode de paiement disponible ;<\/li><li>confirmez votre commande.<\/li><\/ol><p class=\"isSelectedEnd\">Vous pouvez \u00e9galement commander avec l\u2019aide de notre \u00e9quipe sur WhatsApp.<\/p><h3>Puis-je commander sans cr\u00e9er de compte ?<\/h3><p class=\"isSelectedEnd\">Oui, lorsque l\u2019option de commande sans compte est disponible. Cependant, cr\u00e9er un compte facilite le suivi et la consultation de vos commandes.<\/p><h3>Comment savoir si ma commande a \u00e9t\u00e9 enregistr\u00e9e ?<\/h3><p class=\"isSelectedEnd\">Apr\u00e8s validation, vous devez recevoir une confirmation par email, t\u00e9l\u00e9phone ou WhatsApp.<\/p><p class=\"isSelectedEnd\">Si vous ne recevez aucune confirmation, contactez notre \u00e9quipe.<\/p><h3>Puis-je modifier une commande apr\u00e8s validation ?<\/h3><p class=\"isSelectedEnd\">Oui, si la commande n\u2019a pas encore \u00e9t\u00e9 pr\u00e9par\u00e9e ou exp\u00e9di\u00e9e.<\/p><p class=\"isSelectedEnd\">Contactez-nous rapidement avec :<\/p><ul data-spread=\"false\"><li>votre nom ;<\/li><li>votre num\u00e9ro de commande ;<\/li><li>la modification souhait\u00e9e.<\/li><\/ul><h3>Puis-je annuler ma commande ?<\/h3><p class=\"isSelectedEnd\">Une annulation peut \u00eatre possible si la commande n\u2019a pas encore \u00e9t\u00e9 pr\u00e9par\u00e9e, exp\u00e9di\u00e9e ou remise au livreur.<\/p><p class=\"isSelectedEnd\">Certaines commandes sp\u00e9ciales ou personnalis\u00e9es peuvent \u00eatre soumises \u00e0 des conditions particuli\u00e8res.<\/p><h3>Je ne retrouve plus mon num\u00e9ro de commande. Que faire ?<\/h3><p class=\"isSelectedEnd\">V\u00e9rifiez :<\/p><ul data-spread=\"false\"><li>votre email de confirmation ;<\/li><li>votre compte Grex Market ;<\/li><li>vos messages WhatsApp ;<\/li><li>votre SMS de confirmation.<\/li><\/ul><p>Si vous ne le retrouvez pas, envoyez-nous votre nom, num\u00e9ro de t\u00e9l\u00e9phone et le produit command\u00e9.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"3\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPaiement\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3>Quels moyens de paiement acceptez-vous ?<\/h3><p class=\"isSelectedEnd\">Les moyens de paiement peuvent varier selon le produit, le vendeur et la zone de livraison.<\/p><p class=\"isSelectedEnd\">Selon les cas, Grex Market peut proposer :<\/p><ul data-spread=\"false\"><li>Mobile Money ;<\/li><li>paiement \u00e0 la livraison ;<\/li><li>paiement avant livraison ;<\/li><li>acompte pour certaines commandes ;<\/li><li>paiement complet pour les produits sp\u00e9ciaux.<\/li><\/ul><h3>Puis-je payer \u00e0 la livraison ?<\/h3><p class=\"isSelectedEnd\">Le paiement \u00e0 la livraison peut \u00eatre disponible pour certains produits et certaines zones.<\/p><p class=\"isSelectedEnd\">Il doit \u00eatre confirm\u00e9 avant l\u2019exp\u00e9dition.<\/p><h3>Est-il s\u00e9curis\u00e9 de payer par Mobile Money ?<\/h3><p class=\"isSelectedEnd\">Oui, \u00e0 condition de payer uniquement sur un num\u00e9ro officiellement communiqu\u00e9 par Grex Market.<\/p><p class=\"isSelectedEnd\">Ne communiquez jamais :<\/p><ul data-spread=\"false\"><li>votre code PIN Mobile Money ;<\/li><li>votre mot de passe ;<\/li><li>votre code secret ;<\/li><li>un code de confirmation re\u00e7u par SMS.<\/li><\/ul><h3>Que faire si j\u2019ai pay\u00e9 mais que ma commande n\u2019est pas confirm\u00e9e ?<\/h3><p class=\"isSelectedEnd\">Envoyez-nous :<\/p><ul data-spread=\"false\"><li>la preuve de paiement ;<\/li><li>le montant ;<\/li><li>la date ;<\/li><li>le num\u00e9ro utilis\u00e9 ;<\/li><li>votre num\u00e9ro de commande.<\/li><\/ul><p class=\"isSelectedEnd\">Notre \u00e9quipe v\u00e9rifiera la transaction.<\/p><h3>Le prix peut-il changer apr\u00e8s ma commande ?<\/h3><p class=\"isSelectedEnd\">Un prix peut \u00e9voluer en cas de :<\/p><ul data-spread=\"false\"><li>changement du fournisseur ;<\/li><li>rupture de stock ;<\/li><li>erreur manifeste ;<\/li><li>modification des frais de livraison ;<\/li><li>fin d\u2019une promotion.<\/li><\/ul><p>Aucun changement ne doit \u00eatre appliqu\u00e9 sans vous en informer avant la confirmation finale.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"4\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tLivraison\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"5\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tR\u00e9ception du produit\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3>Que dois-je v\u00e9rifier \u00e0 la livraison ?<\/h3><p class=\"isSelectedEnd\">Avant de confirmer la r\u00e9ception, v\u00e9rifiez :<\/p><ul data-spread=\"false\"><li>l\u2019\u00e9tat de l\u2019emballage ;<\/li><li>le nom du produit ;<\/li><li>le mod\u00e8le ;<\/li><li>la quantit\u00e9 ;<\/li><li>les accessoires ;<\/li><li>l\u2019\u00e9tat visible du produit.<\/li><\/ul><h3>Que faire si le produit est endommag\u00e9 ?<\/h3><p class=\"isSelectedEnd\">Prenez imm\u00e9diatement des photos ou une vid\u00e9o, gardez l\u2019emballage et contactez-nous rapidement.<\/p><p class=\"isSelectedEnd\">N\u2019utilisez pas le produit si cela peut aggraver le probl\u00e8me ou pr\u00e9senter un risque.<\/p><h3>Que faire si le produit re\u00e7u n\u2019est pas celui command\u00e9 ?<\/h3><p class=\"isSelectedEnd\">Envoyez-nous :<\/p><ul data-spread=\"false\"><li>votre num\u00e9ro de commande ;<\/li><li>des photos du produit re\u00e7u ;<\/li><li>la photo ou la r\u00e9f\u00e9rence du produit command\u00e9.<\/li><\/ul><p class=\"isSelectedEnd\">Notre \u00e9quipe v\u00e9rifiera la situation.<\/p><h3>Que faire si un accessoire manque dans le colis ?<\/h3><p>Gardez le produit, l\u2019emballage et les documents. Envoyez-nous une photo du contenu re\u00e7u pour v\u00e9rification.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"6\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tRetours et remboursements\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3>Puis-je retourner un produit ?<\/h3><p class=\"isSelectedEnd\">Les retours sont \u00e9tudi\u00e9s selon :<\/p><ul data-spread=\"false\"><li>le type de produit ;<\/li><li>son \u00e9tat ;<\/li><li>le motif du retour ;<\/li><li>le d\u00e9lai \u00e9coul\u00e9 ;<\/li><li>les conditions du fournisseur ;<\/li><li>la garantie applicable.<\/li><\/ul><h3>Quelles conditions faut-il respecter pour un retour ?<\/h3><p class=\"isSelectedEnd\">Le produit doit g\u00e9n\u00e9ralement \u00eatre :<\/p><ul data-spread=\"false\"><li>complet ;<\/li><li>non endommag\u00e9 ;<\/li><li>accompagn\u00e9 de ses accessoires ;<\/li><li>dans son emballage ;<\/li><li>accompagn\u00e9 de la preuve d\u2019achat.<\/li><\/ul><h3>Quels produits ne peuvent pas \u00eatre retourn\u00e9s ?<\/h3><p class=\"isSelectedEnd\">Selon leur nature, certains produits peuvent \u00eatre exclus pour des raisons d\u2019hygi\u00e8ne, de s\u00e9curit\u00e9 ou d\u2019utilisation.<\/p><p class=\"isSelectedEnd\">Cela peut concerner notamment certains produits de soin, accessoires personnels, consommables ou articles d\u00e9j\u00e0 utilis\u00e9s.<\/p><h3>Puis-je obtenir un remboursement automatique ?<\/h3><p class=\"isSelectedEnd\">Non. Toute demande doit \u00eatre examin\u00e9e avant approbation.<\/p><p class=\"isSelectedEnd\">Selon le cas, la solution peut \u00eatre :<\/p><ul data-spread=\"false\"><li>un \u00e9change ;<\/li><li>une r\u00e9paration ;<\/li><li>un remplacement ;<\/li><li>un remboursement ;<\/li><li>un avoir.<\/li><\/ul><h3>Combien de temps prend un remboursement ?<\/h3><p class=\"isSelectedEnd\">Le d\u00e9lai d\u00e9pend du moyen de paiement, du fournisseur et de la v\u00e9rification du dossier.<\/p><p class=\"isSelectedEnd\">Notre \u00e9quipe vous informera une fois la demande approuv\u00e9e.<\/p><h3>J\u2019ai re\u00e7u ma commande apr\u00e8s avoir \u00e9t\u00e9 rembours\u00e9. Que faire ?<\/h3><p class=\"isSelectedEnd\">Gardez le produit dans son emballage d\u2019origine avec tous les documents li\u00e9s \u00e0 l\u2019achat et au remboursement.<\/p><p class=\"isSelectedEnd\">Contactez Grex Market afin de r\u00e9gulariser la situation.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>\u00a0<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"7\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tGarantie et service apr\u00e8s-vente\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3>Les produits ont-ils une garantie ?<\/h3><p class=\"isSelectedEnd\">La garantie d\u00e9pend du produit, de la marque et du fournisseur.<\/p><p class=\"isSelectedEnd\">La dur\u00e9e doit \u00eatre indiqu\u00e9e sur la fiche produit, la facture, le re\u00e7u ou le message de confirmation.<\/p><h3>Que couvre g\u00e9n\u00e9ralement la garantie ?<\/h3><p class=\"isSelectedEnd\">La garantie peut couvrir certains d\u00e9fauts de fabrication ou probl\u00e8mes techniques.<\/p><p class=\"isSelectedEnd\">Elle ne couvre g\u00e9n\u00e9ralement pas :<\/p><ul data-spread=\"false\"><li>les chutes ;<\/li><li>les dommages caus\u00e9s par l\u2019eau ;<\/li><li>la mauvaise utilisation ;<\/li><li>une mauvaise installation ;<\/li><li>les r\u00e9parations non autoris\u00e9es ;<\/li><li>les dommages physiques caus\u00e9s par le client.<\/li><\/ul><h3>Que faire si mon produit tombe en panne ?<\/h3><p class=\"isSelectedEnd\">Envoyez-nous :<\/p><ul data-spread=\"false\"><li>la preuve d\u2019achat ;<\/li><li>le num\u00e9ro de commande ;<\/li><li>une description du probl\u00e8me ;<\/li><li>des photos ou vid\u00e9os ;<\/li><li>le num\u00e9ro de s\u00e9rie si disponible.<\/li><\/ul><p class=\"isSelectedEnd\">Notre \u00e9quipe v\u00e9rifiera la garantie applicable.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>\u00a0<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"8\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCompte client et Securit\u00e9\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3>Comment cr\u00e9er un compte ?<\/h3><p class=\"isSelectedEnd\">Cliquez sur \u00ab Cr\u00e9er un compte \u00bb ou \u00ab S\u2019inscrire \u00bb, puis renseignez les informations demand\u00e9es.<\/p><h3>J\u2019ai oubli\u00e9 mon mot de passe. Que faire ?<\/h3><p class=\"isSelectedEnd\">Cliquez sur \u00ab Mot de passe oubli\u00e9 \u00bb et suivez les instructions envoy\u00e9es \u00e0 votre email.<\/p><h3>Puis-je modifier mes coordonn\u00e9es ?<\/h3><p class=\"isSelectedEnd\">Oui. Connectez-vous \u00e0 votre compte pour modifier votre adresse, t\u00e9l\u00e9phone ou informations personnelles.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>S\u00e9curit\u00e9 et confidentialit\u00e9<\/h2><h3>Mes informations personnelles sont-elles prot\u00e9g\u00e9es ?<\/h3><p class=\"isSelectedEnd\">Grex Market utilise vos informations uniquement pour :<\/p><ul data-spread=\"false\"><li>traiter vos commandes ;<\/li><li>organiser la livraison ;<\/li><li>g\u00e9rer votre compte ;<\/li><li>assurer le service client ;<\/li><li>am\u00e9liorer votre exp\u00e9rience.<\/li><\/ul><h3>Grex Market vend-il mes donn\u00e9es personnelles ?<\/h3><p class=\"isSelectedEnd\">Non. Grex Market ne vend pas les donn\u00e9es personnelles de ses clients.<\/p><p class=\"isSelectedEnd\">Certaines informations peuvent \u00eatre partag\u00e9es uniquement avec les partenaires n\u00e9cessaires au traitement d\u2019une commande ou d\u2019une livraison.<\/p><h3>Comment reconna\u00eetre les coordonn\u00e9es officielles de Grex Market ?<\/h3><p class=\"isSelectedEnd\">Nos coordonn\u00e9es officielles sont :<\/p><p class=\"isSelectedEnd\">WhatsApp : +237 6 83 31 46 73<br \/>Site : <a href=\"http:\/\/www.g-rexmarket.com\">www.g-rexmarket.com<\/a><br \/>Email : <a href=\"mailto:grexmarket@gmail.com\">grexmarket@gmail.com<\/a><\/p><p>En cas de doute, contactez-nous avant d\u2019effectuer un paiement.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Suivi de commande Apropos FAQs Nos Partenaire Devenez Partenaire Contact Show sidebar Bienvenue dans la FAQ Grex Market. Vous trouverez<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_mbp_gutenberg_autopost":false,"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Grex Market: votre guide clair sur les produits, commandes, paiements, livraisons et retours. 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